Help Center

HELP CENTER

Welcome to the LUXVAA Help Center. We’re here to support you with orders, shipping, returns, and product questions. If you don’t find what you need below, please contact our support team. We aim to respond within 24–48 business hours.

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Contact Support

Customer Support Email:
customerservices@luxvaa.com

Customer Support Phone:
(913) 413-6409

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)

Response Time:
24–48 business hours

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Order Help

Where is my order?
Once your order ships, you’ll receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to appear.

Can I change or cancel my order?
If your order has not yet been processed for shipment, we may be able to update or cancel it. Please contact us as soon as possible with your order number.

Didn’t receive an order confirmation email?
Please check your spam or junk folder. If you still don’t see it, contact us using the email or phone number above.

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Shipping

Processing Time:
Orders are typically processed within 1–3 business days.

Shipping Time:
Delivery times vary by location and carrier.

Incorrect Address:
Please contact us immediately. Once an order has shipped, address changes may not be possible.

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Returns & Refunds

To request a return or refund, please contact customer support with your order number and reason for the request. Approved refunds are issued to the original payment method. Processing times depend on your financial institution.

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Product & Safety Information

Product information is provided on each product page. For dietary supplements:

† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

If you have questions about ingredients or usage, please contact our support team.

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Business Information

Business Name:
LUXVAA LLC

Business Address:
2418 South 34th Street
Kansas City, KS 66106
United States