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Shipping policy
Effective Date: 12/08/2025
Thank you for choosing Luxvaa! We are committed to providing you with timely and reliable shipping for your orders. This Shipping Policy outlines our shipping procedures, rates, and options.
1. Order Processing
- All orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods and Delivery Times
We offer several shipping options to ensure your products arrive in a timely manner:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days. (Available for an additional fee)
Please note that delivery times may vary based on your location and the shipping method chosen.
3. Shipping Rates
- Standard Shipping: Free on orders over $50. For orders under $50, a flat rate will be applied at checkout.
- Expedited Shipping: Shipping rates will be calculated at checkout based on your location and the weight of your order.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Shipping Restrictions
We currently ship within the United States. Unfortunately, we do not offer international shipping at this time.
6. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us at customerservices@luxvaa.com or call us at 913-413-6409. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
7. Return Shipping
For details on returning products, please refer to our Return Policy. We offer free return shipping for eligible items within 30 days of purchase.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected here, so please review it frequently.
9. Contact Us
If you have any questions about our shipping policies or need assistance with your order, please contact us at:
Luxvaa
2418 S 34th Street #1002
Kansas City, KS 66106
United States
Phone: 913-413-6409
Email: customerservices@luxvaa.com
Thank you for choosing Luxvaa! We appreciate your business and aim to provide you with the best shipping experience.